Employee Benefits

African American male call center worker looking at screen, close-up.

Why Good Customer Service is Important

Provides value Great customer service programs should focus on treating customers well, answering questions and exceeding expectations. This approach helps businesses engage customers and build strong relationships. Retains customers Keeping loyal customers is less expensive than getting new ones. Research shows that it costs about five times more to attract new customers than to retain … Read Full Article

Smiling couple using tablet computer in a clothes shop

How to Hire and Keep the Best Employees

Finding and retaining talented employees is a challenge for employers of all sizes across the country. Although businesses in each industry face different issues, the competition for the best workers is the same. Employers can create a competitive advantage by aligning their benefits strategies with their business goals. This means offering the benefits and perks … Read Full Article

Friends using Digital Devices in Cafe

How to Win the Talent War by Engaging Generation Z Employees

The No. 1 issue employers face today is recruiting, engaging and retaining the best employees. The war for talent is affecting businesses of all sizes in every industry. In recent years, employers have focused on how to find and keep millennial workers. But as Generation Z enters the labor force, employers need to adapt employment … Read Full Article

Couple using ATM

4 Unexpected Effects of the Student Loan Debt Crisis

In recent months, discussions about the student loan debt crisis have centered around the numbers: 44 million Americans who owe about $37,172 each for college loans. That’s approximately $1.6 trillion! The numbers are staggering. Consider four effects of the student loan debt crisis, as well as BenefitEd, a repayment assistance benefit employers can offer employees. … Read Full Article

3 Reasons Employers Add Hearing to Wellness Programs

When sitting in a noisy meeting, restaurant or family gathering, there are many times when you can’t hear comments from the person next to you. Sometimes people blame hearing difficulties on the noisy situation, but employers are discovering an increasing number of employees are hearing impaired. Many now are adding hearing benefits and education to … Read Full Article

Employee Wellness Programs

Carrots or Sticks: Which Works Best for Employee Wellness Programs?

Do employees need carrots or sticks to encourage them to adopt healthy lifestyle habits? That’s the quandary many employers tackle when deciding whether to offer incentives and rewards to encourage employees to participate in wellness programs. Intention vs. action Most people like the thought of working out and becoming healthier, but they struggle to make … Read Full Article