Provides value Great customer service programs should focus on treating customers well, answering questions and exceeding expectations. This approach helps businesses engage customers and build strong relationships. Retains customers Keeping loyal customers is less expensive than getting new ones. Research shows that it costs about five times more to attract new customers than to retain … Read Full Article
Generation Z workers are anxious about their financial future. Born after 1997 to present, they’ve grown up in a world of uncertainty. They have lived through 9-11, wars and the Great Recession. Now, as they start their working careers, they are looking for employers who will provide stability. Here’s how employers can help Gen Z … Read Full Article
Finding and retaining talented employees is a challenge for employers of all sizes across the country. Although businesses in each industry face different issues, the competition for the best workers is the same. Employers can create a competitive advantage by aligning their benefits strategies with their business goals. This means offering the benefits and perks … Read Full Article
The No. 1 issue employers face today is recruiting, engaging and retaining the best employees. The war for talent is affecting businesses of all sizes in every industry. In recent years, employers have focused on how to find and keep millennial workers. But as Generation Z enters the labor force, employers need to adapt employment … Read Full Article
In recent months, discussions about the student loan debt crisis have centered around the numbers: 44 million Americans who owe about $37,172 each for college loans. That’s approximately $1.6 trillion! The numbers are staggering. Consider four effects of the student loan debt crisis, as well as BenefitEd, a repayment assistance benefit employers can offer employees. … Read Full Article
Approximately 39 percent of U.S. households have at least one dog. Although many people spend considerable time with their pet, it’s easy to miss early signs that their four-legged friend is experiencing vision problems
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When employees don’t feel well and miss work, business operations can suffer. Dental, vision and hearing benefits can help keep workers healthy. Dental health Sometimes people put off dealing with tooth pain, hoping it will go away. Unfortunately, the pain may be a symptom of decay or other oral problems. If the pain gets intense, … Read Full Article
When sitting in a noisy meeting, restaurant or family gathering, there are many times when you can’t hear comments from the person next to you. Sometimes people blame hearing difficulties on the noisy situation, but employers are discovering an increasing number of employees are hearing impaired. Many now are adding hearing benefits and education to … Read Full Article
Do employees need carrots or sticks to encourage them to adopt healthy lifestyle habits? That’s the quandary many employers tackle when deciding whether to offer incentives and rewards to encourage employees to participate in wellness programs. Intention vs. action Most people like the thought of working out and becoming healthier, but they struggle to make … Read Full Article
Finding and keeping excellent employees is a challenge faced by employers across the country. Many are struggling with a 35 percent turnover rate. In fact, a Willis Towers Watson 2016 survey revealed that 3 in 10 employees will more than likely leave their current job within the next two years. Competition for talent In response … Read Full Article
