In the Ameritas Group Division, we put our customers first. And second. And third. Always. That’s why we’re able to provide over 6 million people with quality dental, vision and hearing care plans that fit their specific needs. And why we’re ready and able to provide millions more with the same impeccable service.
But it’s about more than just providing coverage. It’s about building and maintaining strong relationships and protecting the smiles, sights and sounds of a lifetime.
We’ve been serving customers since 1959 and our process is very simple. We do whatever it takes to help our customers get the care they need, which includes:
- Processing over 4 million claims and answering over 2 million phone calls each year for multiple distribution systems
- Having a standard claims processing turnaround time of just 5-10 business days
- Handling customized plan deductibles, coinsurance levels, maximums and claim allowances
- Being so meticulous that our accuracy of processed claims exceeds 99%
- Providing English- and Spanish-speaking call center representatives and multilingual interpretation through our language service
Ameritas has one of the largest dental networks in the country with more than 428,000 access points. And its customer service claims contact center has earned BenchmarkPortal’s prestigious Center of Excellence certification for 10 consecutive years (2007-2016). In New York, products are offered through Ameritas Life Insurance Corp. of New York.
To find out more, call 800-776-9446 or contact the Ameritas Group Sales Office nearest you.
Since 1990, the Ameritas Group Division has successfully implemented a number of strategic alliances, special marketing arrangements and dental block acquisitions. We believe in delivering quality results with impeccable customer service, while ensuring a seamless transition for everyone. For more information on how our expertise can meet your business needs, contact our Business Development department via our e-mail form.
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